Shipping and Delivery

Shipping and Delivery 

What happens after placing my order?

You will receive an order confirmation at the email address you provided. Please check your junk mail if you have trouble finding it in your inbox.

All orders will be dispatched from our warehouse within 1-3 business days. During peak periods, please allow for up to 5 business days for dispatch.

What happens if I enter the wrong address?

If you notice any mistakes in the address you submitted, please send us an email immediately with the title 'URGENT' so we can correct it before it is shipped out. If a package fails to deliver due to 'insufficient address', unfortunately, we cannot offer any compensation for that matter.

How do I track my order?

You will receive a shipping confirmation email with a tracking number once your order is shipped. Tracking can take between 2-4 business days to update, so please be patient.

When will I receive my order?

Our current average shipping time is between 8-14 business days.

Where will my package ship from?

We are a small Australian business; however, we work with a logistics partner in China to ship to multiple countries at an affordable rate. This enables us to offer our customers a great price point.

Lost or stolen orders

Syncura Tech™ accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.

Have more questions?

If you have any questions unanswered, please email us at syncuratech@gmail.com