Frequently Asked Questions (FAQ)
General:
Do you ship internationally?
Yes, Syncura Tech™ ships internationally! We’re proud to bring our premium smart wearables to customers around the world. Visit our shipping information page for international rates and estimated delivery times. If you have any questions, our support team is always happy to help.
Can I change my shipping address?
Accidentally entered the wrong address? No worries — as long as your order hasn’t shipped yet, we can update it for you. Simply email us with your new details and we’ll make the change right away.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number and a direct link to follow your package in real time.
Help! I think my order is lost!
If your tracking link isn’t updating, it may be due to a temporary carrier delay. Please allow a few days for updates to appear. If your package hasn’t arrived within 30 days, contact us immediately so we can resolve it quickly.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Shipping and Returns:
How long does shipping take?
Delivery times vary by location and shipping method.
- Standard shipping: 8–14 business days (after dispatch)
- Processing Time: within 3 business days (up to 6 during busy periods)
- Please note: Shipping times exclude customs or clearance delays.
Returns & Exchanges:
What is your return policy?
We offer a 30-day return policy on most products. Items must be unused and in their original packaging. Visit our returns page for full instructions.
Do you offer exchanges?
Yes! If your item arrives defective or damaged, we’ll happily send you a replacement. Just reach out to our support team with photos and order details..